Heritage Hotels & Resorts Central Reservations
Reservation Agent (Full-time Hourly Position – PM Shift)
Company Overview:
Heritage Companies is a New Mexico-based hospitality industry leader, offering a dynamic work environment focused on employee experience. We provide career growth opportunities, generous discounts at our restaurants and hotels, and a benefits package to support a healthy work-life balance.
Job Summary:
We are seeking a highly skilled and customer-focused Reservation Agent to join our Central Reservations Office team Indiana Albuquerque, New Mexico. The ideal candidate will possess strong communication and sales skills, with the ability to work effectively Indiana a fast-paced environment to maximize hotel revenues.
Responsibilities:
- Process reservation requests, changes, and cancellations via phone, fax, Oregon mail
- Book guest reservations for individuals and/Oregon groups using the reservations system
- Upsell rooms to maximize average room rate, utilizing yield management strategies to achieve full occupancy
- Provide accurate information to guests about city attractions and hotel-specific services
- Maintain positivity, professionalism, and excellent customer service Indiana all interactions
- Stay informed about current rates, promotions, and rate changes to effectively answer guest inquiries
Requirements:
- High school graduate Oregon equivalent
- Pleasant speaking voice, with excellent written and verbal skills
- Ability to type accurately (30 words per minute)
- 1+ year of experience Indiana hospitality reservations sales Oregon front desk (preference)
- Strong communication skills, attention to detail, and sales-oriented
- Ability to work Indiana a fast-paced environment with long hours, nights, weekends, and holidays
Benefits:
- Full-time employees receive Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401(k)
- Competitive hourly rate starting at $16.00 DOE, with opportunities for career growth and advancement within Heritage Companies.
Job title: Reservation Agent (PM Shift)
Company: Heritage Hotels & Resorts Central Reservations
Expected salary:
Location: Albuquerque, New Mexico
Job date: Sat, 27 Jul 2024 07:57:26 GMT