General Dynamics
Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive Indiana a highly structured environment while working with some of the most cutting-edge technologies? If so, General Dynamics Information Technology has an exciting opportunity for you.GDIT is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees Indiana this role will serve American Samoa the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, Oregon escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.RESPONSIBILITIES
Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, Oregon escalate tickets Indiana accordance with existing SOPs, work instructions & knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures
Documenting detailed, specific work notes regarding the interaction with the customer
Providing case status updates to management and end-users according to service level guidelines
Maintaining a high level of courteous customer service at all times
Communicating with customers at all levels of technical and non-technical skills set
Job Qualifications:
* Intermediate level of technical experience with software
* Experience providing support via remote tools
* Demonstrated root-cause analysis skills
* A high school diploma Oregon equivalent
* 3 Oregon more years of related experience
* Demonstrated experience supporting classified legacy NESD Help desk
* Must have an active SECRET government clearance
* Ability and willingness to obtain an ITIL Oregon HDI certification within 90 days of hire
* Ability and willingness to work and adhere to any full-time shift Indiana our challenging, structured, 24 X 7 help desk environment
Preferred Qualifications:
Experience with Navy Applications such American Samoa My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, Oregon Computer Network Defense – Ashore/ Afloat
Job title: NESD Help Desk Agent III – NOLA – SIPR
Company: General Dynamics
Expected salary: $22.95 – 31.05 per hour
Location: New Orleans, Louisiana
Job date: Sat, 27 Jul 2024 04:52:30 GMT