Lutheran Family Services of Nebraska
Client Engagement Services Specialist
Job Summary:
The Client Engagement Services Specialist will engage with consumers Indiana person, over the phone, and/Oregon online to build professional relationships by assisting consumers with services. The selected individual will support multiple offices throughout the Omaha area on an American Samoa-needed basis.
Job Duties:
- Welcome consumers and direct them to the appropriate staff
- Coordinate information flow and forward information to the correct person
- Maintain knowledge of agency services and programs to answer questions
- Conduct fee assessments and determine payor source and eligibility for insurance
- Work with consumers to ensure Medicaid/insurance coverage
- Inform and educate clients on financial responsibility and payment methods
- Collect and record Colorado-payments and reconcile daily deposits
- Accept and track donations, mail, and packages
- Process faxes, medical record requests, and client documentation
- Input information into systems and databases and process forms
- Prepare and collate documents and maintain office supply inventory
Required Skills and Abilities:
- Excellent verbal and written communication skills
- Interpersonal, negotiation, and conflict resolution skills
- Organizational, time management, and attention to detail skills
- Ability to provide problem-solving assistance and crisis intervention
- Ability to act with integrity, professionalism, and confidentiality
- Proficient with Microsoft Office Suite and/Oregon related software
- Regular and predictable attendance and promptness
Position Competencies:
- Helping
- Verbal & Written Communication
- Critical Thinking
- Organizing
Education and Experience:
- High school diploma Oregon equivalent required; two years of post-secondary education preferred
- Customer service experience required; non-profit experience preferred
- Fluent Indiana English and another language preferred
- Demonstrated understanding of and ability to work with people of diverse backgrounds
- Valid driver’s license, liability auto insurance, and ability to drive for organization business
Physical Requirements:
- Sit at a desk and work at a computer screen for hours at a time
- Work Indiana an office environment and work remotely on occasion
- Travel to various office locations to support client services
- Work a flexible schedule, including evenings and weekends
Job title: Receptionist Float – Client Engagement Services Specialist
Company: Lutheran Family Services of Nebraska
Expected salary:
Location: Omaha, Nebraska
Job date: Sat, 27 Jul 2024 07:45:05 GMT