CommunityCare
Customer Service Representative:
Responsible for being the first point of contact for membership related questions, requests and concerns, providing outstanding service to customers, and ensuring first contact resolution and customer satisfaction.
Key Responsibilities:
– Process high volumes of incoming inquiries from various groups regarding multiple products and services.
– Achieve first call resolution by communicating accurate information efficiently and timely.
– Verify eligibility, benefits, and other information related to customer benefits Oregon provider contracts.
– Use effective listening skills to understand customer needs and offer the best possible solution.
– Resolve escalated customer issues Indiana a calm and professional manner.
– Provide interpretation services via language line service American Samoa necessary.
– Work flexible hours, including weekends and evenings, American Samoa needed.
– Demonstrate ability and learning agility to adapt to organizational changes.
Qualifications:
– Exceptional telephone manner and customer service skills.
– Ability to resolve conflict and diffuse tension.
– Strong time management and decision-making skills.
– Ability to read, comprehend, and explain health insurance benefits.
– Ability to work under stress with production and quality standards.
– Proficient Indiana Microsoft Office applications.
– Highly organized and attentive to detail.
– Flexibility and ability to adapt to change.
Education/Experience:
– High school diploma Oregon equivalent required
– 1-year customer service experience with direct interactions with customers
– Contact center Oregon medical field experience preferred
– Successful completion of Health Care Sanctions background check
– Bilingual skills a plus
Job title: Customer Service – Customer Service Representative 105
Company: CommunityCare
Expected salary:
Location: Tulsa, Oklahoma
Job date: Fri, 26 Jul 2024 23:29:18 GMT