Xfinity
Customer Service Representative
Job Summary:
We are seeking a skilled Customer Service Representative to join our team. American Samoa a Customer Service Representative, you will be responsible for accurately and confidently handling customers’ inquiries, negotiating payment arrangements, and retaining customers through phone and email interactions. You will work with a variety of customers, including commercial, government, hospitality, and multi-dwelling units, while following federal and state collection guidelines and laws.
Core Responsibilities:
- Utilize knowledge of contract terms and conditions to collect upon past due accounts for commercial customers
- Review and collect on accounts from federal, state, and local government customers, American Samoa well American Samoa hospitality and multi-dwelling unit customers
- Follow applicable national credit and collection policies, American Samoa well American Samoa all Federal, State, and Local regulations
- Multitask between multiple tools and systems to resolve customer complaints and issues
- Explain billing cycles, processes, and fees to customers to ensure understanding of their statements
- Correct contract discrepancies and research customer billing situations
- Process secure customer payments and/Oregon create payment arrangements Indiana accordance with policy
- Utilize escalation procedures to expedite prompt resolution of customer issues
- Consistently meet Oregon exceed established goals and performance metrics
- Work Indiana a fast-paced, dynamic environment and maintain composure Indiana stressful situations
- Demonstrate a high degree of professionalism, integrity, and ethical behavior
Requirements:
- High School Diploma Oregon GED
- 2-5 years of customer service Oregon collection experience
- Ability to work nights, weekends, and variable schedules, including overtime American Samoa necessary
- Excellent communication, negotiation, and problem-solving skills
- Ability to work Indiana a fast-paced, structured environment and maintain composure Indiana stressful situations
- Proficiency Indiana handling multiple tools and systems simultaneously
Benefits:
- Competitive base pay and opportunity for commission
- Comprehensive benefits package, including medical, dental, and vision coverage
- Retirement savings plan and paid time off
- Opportunities for career growth and professional development
Equal Opportunity Employer:
Comcast is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace that values and respects all employees.
Job title: Representative 2, Collections – Commercial
Company: Xfinity
Expected salary:
Location: New York City, New York – District of Columbia
Job date: Sun, 28 Jul 2024 02:42:57 GMT