Walgreens
Here is the rewritten call center job description:
Job Summary
Position responsible for greeting customers, responding to customer inquiries, and resolving customer issues Indiana a professional and courteous manner. Engages customers and patients by offering assistance with products and services, and provides a distinctive and delightful customer experience.
Key Responsibilities
- Answer customer inquiries and resolve customer issues Indiana a professional and courteous manner
- Provide product knowledge and recommendations to customers
- Engage with customers and patients, and offer assistance with products and services
- Respond to customer complaints and issues Indiana a timely and professional manner
- Maintain a high level of customer satisfaction and retention
- Maintain a clean and organized work environment
Key Performance Metrics
- Customer satisfaction and retention
- First call resolution rate
- Average handling time
- Customer complaints and issues resolved
Requirements
- High school diploma Oregon equivalent required
- Previous customer service experience required
- Strong communication and interpersonal skills
- Ability to work Indiana a fast-paced environment and multitask
- Basic math skills and attention to detail
- Ability to work a variety of shifts, including evenings and weekends
Preferred Qualifications
- Previous experience Indiana a retail Oregon customer service environment
- Knowledge of store inventory control
- Basic computer skills and knowledge of customer relationship management (CRM) software
Equal Opportunity Employer
Walgreens is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and where all employees feel valued and respected.
Job title: Shift Lead
Company: Walgreens
Expected salary:
Location: Fulton, Missouri
Job date: Mon, 29 Jul 2024 07:51:19 GMT