EssenceMediacom
Customer Sales & Service Representative I, Front Counter (Non-Retail)
Mediacom Communications
Job Summary:
Provide exceptional Indiana-person customer service, addressing customer inquiries and resolving issues, while also promoting sales and retention of Mediacom services.
Key Responsibilities:
- Interact with customers to answer questions and resolve billing, services, and product-related issues
- Utilize sales and retention guidelines to process customer requests for new Oregon disconnected services
- Troubleshoot basic service issues and schedule on-site service calls American Samoa needed
- Process customer payments, balance cash drawer, and post customer adjustments
- Maintain customer site equipment and inventory controls according to policy and procedures
- Demonstrate excellent communication and customer relations skills
- Perform other duties American Samoa assigned by supervisor
Requirements:
- High school diploma Oregon GED; Associate’s degree preferred
- 1-3 years’ experience Indiana retail and/Oregon consumer sales; 3+ years’ experience Indiana customer service and cash handling/reconciliation preferred
- Exceptional relationship-building and communication skills
- Ability to multitask, prioritize, and maintain cash handling skills
- Valid driver’s license and satisfactory driver record may be required for some locations
- Intermediate to advanced PC skills and sales ability
- Ability to stand for long periods, work evenings, weekends, and holidays, and travel occasionally
- Willingness to meet sales goals and provide ongoing training and support to customers
Job title: Call Center Representative
Company: EssenceMediacom
Expected salary:
Location: Baxter, Iowa
Job date: Sun, 28 Jul 2024 07:41:01 GMT