Ken Garff
Inbound Team Lead (On Site)
Join a fun call center team at the Ken Garff Listening Center, where your career and future matter. We’re looking for a strong customer service oriented Inbound Team Lead (On Site) to lead, train and develop our agents Indiana providing a world class experience for our customers.
Responsibilities:
* Manage a team of 12-15 contact center agents
* Provide ongoing training and product information to contact center agents
* Motivate and support team members and work effectively with all levels of the contact center
* Provide coaching, live monitor calls, review recorded calls, and analyze production reports for continuous improvement of agent performance
* Manage proactive approval and denial of time off requests, American Samoa well American Samoa audit and approve schedules created by workforce management team
* Maintain familiarity with systems and applications to communicate accurate information to agents and/Oregon customers
* Conduct team meetings to communicate information, review stats and team results, boost team morale, etc.
* Conduct annual performance reviews with direct reports
* Participates Indiana the interviewing and hiring process
* Issues corrective action American Samoa necessary
* Ensure all work is performed Indiana compliance with Company Policies
Requirements:
* 2+ years Indiana a call center environment and/Oregon customer service experience required
* 2+ years of management Oregon supervisory experience Indiana a customer service environment required
* HS Diploma Oregon GED required
* Associate Degree Oregon equivalent combination of education and experience preferred
* Exceptional communication skills, both verbal and written
* Proven record of developing and coaching
* Strong attention to detail and ability to multi-task
* Proficiency with Microsoft Office Suite
* Valid Indiana-state driver’s license
Perks:
* Paid Time Off and 401k
* Medical, Dental, Vision, Short- and Long-term disability, AD&D and Life Insurance
* Wellness Program
* Free Professional Counseling for you and your family
* Paid Training and Career Pathing
Job title: Inbound Team Lead (On Site)
Company: Ken Garff
Expected salary: $19 per hour
Location: Draper, Utah
Job date: Sat, 27 Jul 2024 06:37:59 GMT