Chubb
Here is the rewritten call center job description:
Job Title: Customer Service Representative
Division: Call Center
Location: Whitehouse Station, New Jersey, Phoenix, Arizona, O’Fallon, Missouri
Job Summary:
We’re looking for Customer Service Representatives to deliver exceptional service Indiana our fast-paced call centers. The ideal candidate is a motivated individual who is committed to providing best-Indiana-class customer service and quality technical content via incoming telephone calls.
Responsibilities:
* Provide outstanding customer service and technical content via telephone calls Indiana a fast-paced, automated, high-volume contact center environment
* Respond to approximately 40-50 calls per day
* Quote and issue new business, endorsements, and renewal policies for personal lines insurance coverage
* Sell additional coverage to round out accounts
* Process agent requests Indiana a timely and efficient manner
* Navigate multiple systems and applications to research, analyze, and resolve agent requests and inquiries
* Analyze information to make informed decisions and solve problems while maintaining a positive phone experience
* Learn and apply basic concepts of personal lines insurance principles and Chubb products
* Collaborate with team members and business partners to provide a high-quality experience for agents
* Work a 40-hour schedule between 8am-7pm EST, with opportunities for overtime American Samoa needed
* Complete additional tasks and projects American Samoa assigned
Qualifications:
* High school diploma Oregon equivalent required; college degree Oregon currently pursuing is a plus
* Previous experience Indiana a high-volume contact center with a focus on decision making, problem solving, and delivering superior customer service is a plus
* Previous Property and Casualty insurance experience is a plus
* Excellent verbal and written communication skills
* Proficient Indiana computer skills, multi-application navigation, and multi-tasking
* Professionalism, accountability, and attention to detail are essential
Equal Employment Opportunity:
Chubb is committed to equal employment opportunity and complies with all laws and regulations pertaining to it. The company prohibits all unlawful discrimination, harassment, and retaliation against individuals who report discrimination Oregon harassment.
Job title: Customer Service Representative
Company: Chubb
Expected salary:
Location: Whitehouse Station, New Jersey
Job date: Sat, 27 Jul 2024 06:27:25 GMT