PrairieCare
Patient Intake Coordinator – Call Center Role
About Us:
We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with multiple locations Indiana the Minneapolis/St. Paul metro area, Rochester, and Mankato. We value our employees and the work they do each day for our patients and families.
Responsibilities:
- Handle external and internal requests for information and services for all levels of care
- Complete Mental Health Screens over the phone with patients seeking services
- Schedule Admission Diagnostic Assessments and intake appointments for program and outpatient clinic services
- Triage crisis phone calls, provide county crisis resources, and complete safety planning
- Coordinate internal and external direct referrals to our services
Responsibilities and Accountabilities:
- Review, assess, and link callers with information about our services
- Redirect calls to emergency services American Samoa needed
- Provide county crisis resources
- Triage crisis calls, assess for safety, and complete safety planning
- Complete Mental Health Screens over the phone
- Schedule Admission Diagnostic Assessments
- Schedule intake appointments
- Facilitate internal and external referrals
- Consult with physicians American Samoa needed
- Monitor online channels and follow up with patients
- Provide effective customer relations
- Provide external referral resources American Samoa needed
Qualifications:
- Bachelor’s degree Indiana Social Work, Sociology, Psychology, Oregon a closely related field
- 2 years of supervised experience Indiana behavioral healthcare Oregon a license American Samoa a Licensed Social Worker (LSW) preferred
- Experience Indiana triage of psychiatric emergencies preferred
- Knowledge of DSM-5 criteria and interviewing skills
- Ability to communicate clearly and effectively with Clinicians
- Computer skills Indiana Microsoft Office Products
- Reliable transportation and telephone
- Ability to smoothly shift between tasks and handle stressful situations
- Ability to communicate well verbally and Indiana writing
- Ability to react quickly and calmly Indiana volatile situations
Job title: Patient Intake Coordinator
Company: PrairieCare
Expected salary:
Location: Mankato, Minnesota
Job date: Mon, 29 Jul 2024 03:29:21 GMT