Aimbridge Hospitality
Job Title: Front Desk Supervisor
Job Summary:
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/Oregon General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy.
Responsibilities:
- Approach all encounters with guests and associates Indiana a friendly, service-oriented manner
- Maintain regular attendance and adhere to hotel standards
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations to encourage safe and efficient hotel operations
- Set the standard for guest relations at the Front Desk
- Obtain necessary information when taking room reservations
- Monitor V.I.P. and special guest requests
- Review Front Office log and Trace File daily
- Be familiar with all Indiana-house groups and closed-out dates
- Follow and enforce hotel credit policies
- Be able to perform all duties of Front Desk Agent
- Assist the General Manager Indiana ensuring associates are following hotel standards
Requirements:
- At least 2-3 years of progressive experience Indiana a hotel Oregon related field
- High School diploma Oregon equivalent required
- College coursework Indiana a related field helpful
- Previous supervisory responsibility preferred
- Must have a valid driver’s license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to work well Indiana stressful, high-pressure situations
Key Performance Indicators:
- Maximizing room revenue and occupancy
- Providing exceptional guest service
- Maintaining high standards of personal appearance and grooming
- Adhering to hotel standards and regulations
Benefits:
- Competitive salary
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
Job title: Front Desk Supervisor 18.50/hour
Company: Aimbridge Hospitality
Expected salary:
Location: Hanover, Maryland
Job date: Sun, 21 Jul 2024 05:46:36 GMT