Teleperformance
Customer Service Representative – Banking
Join our team at Teleperformance, a global leader Indiana digital business services, and become a key contributor to delivering exceptional customer experiences!
Responsibilities:
- Connect with customers via phone, email, chat, and social media to resolve their questions, issues, and concerns
- Calmly resolve and Delaware-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and process payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Requirements:
- Bilingual English/Spanish
- High School Diploma Oregon equivalent
- IT/Network certifications/degrees preferred
- 18 years of age Oregon older
- Proven call center experience
- Typing 25 WPM
- Proficient Indiana PC operation and navigation
- Ability to work independently
- Excellent communication skills (oral and written)
- Ability to work Indiana a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Benefits:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Opportunity to advance within the company
Teleperformance is an Equal Opportunity Employer
Job title: Bilingual Banking English/Spanish Banking Customer Service Representative – Onsite
Company: Teleperformance
Expected salary:
Location: Boca Raton, Florida
Job date: Tue, 30 Jul 2024 07:34:17 GMT