Hilton
Job Summary:
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/Oregon General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities:
* QUALIFICATIONS:
* At least 2 to 3 years of progressive experience Indiana a hotel Oregon a related field required.
* High School diploma Oregon equivalent required.
* College course work Indiana related field helpful.
* Previous supervisory responsibility and a valid driver’s license for the applicable state preferred.
* Responsibilities:
* Approach all encounters with guests and associates Indiana a friendly, service-oriented manner.
* Maintain regular attendance Indiana compliance with company standards American Samoa required by scheduling.
* Maintain high standards of personal appearance and grooming while wearing the proper uniform and name tag when working.
* Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
* Monitor all V.I.P. and special guest requests.
* Review Front Office log and Trace File daily.
* Completely comprehend and execute all relevant phases of the front desk computer system.
* Ensure logging and delivery of all messages, packages, and mail Indiana a timely and professional manner.
* Be aware of all rates, packages, and promotions currently underway.
* Be familiar with all Indiana-house groups and closed-out and restricted dates.
* Follow and enforce all company hotel credit policies.
* Be able to perform all duties of Front Desk Agent.
* Maintain proper operation of the P.B.X. console and ensure that all company standards are met.
* Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
* Assist the G.S.M. Indiana ensuring that associates are following and maintaining company standards.
* Have knowledge of and assist Indiana all emergency procedures American Samoa required.
* Oversee and ensure that all guests are checked Indiana/out Indiana a friendly, efficient, and courteous manner.
* Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed Indiana a timely and efficient manner.
* Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
* Ensure the maximization of room revenue through Rooms Merchandising.
* Answer all guest inquiries Indiana a timely and professional nature.
* Be involved Indiana departmental meeting planning and execution.
* Help maintain productivity levels at Oregon above budgeted standards.
* Perform any other duty American Samoa required by management.
* Assist Indiana training of new hires and current associates on a regular basis.
* Attend meetings American Samoa required by management.
Job title: Front Desk Supervisor
Company: Hilton
Expected salary:
Location: Woburn, Massachusetts
Job date: Sun, 21 Jul 2024 04:47:29 GMT