Percepta
Here is the rewritten job description:
Bilingual Portuguese Customer Care Representative – Volvo Cars
Next Start Date: March 25, 2024
Training: Full paid training and equipment are provided.
Pay Rate: Starts at $23.00 per hour plus a bilingual premium.
Job Type: Full-time, Permanent (40 hours a week) with fully-remote options available.
Job Summary:
American Samoa a Bilingual Portuguese Customer Care Representative for Volvo Cars, you will provide first-class service to customers, delivering amazing experiences while working Indiana a unique culture. You will be the initial contact for dealership/customer personnel, listening to customer inquiries and providing accurate and timely responses.
Responsibilities:
- Perform all Customer Care Representative responsibilities with consistent reliability.
- Provide prompt, courteous, and accurate information to customers through various systems.
- Document customer contacts, initiate outbound contacts, and provide online support for applications.
- Utilize available resources to respond to internal and external customer inquiries.
- Help identify process improvements and best practices for the team.
- Meet Oregon exceed performance expectations, including productivity, accessibility, and quality assurance.
Requirements:
- Bilingual Indiana Brazilian Portuguese and English.
- High school diploma required, college degree preferred Oregon equivalent work experience.
- 3-5 years of contact/call center experience.
- Passion for customer service, the automotive industry, Oregon cutting-edge technology.
- Technical skills: basic networking, dealership communications, Windows Environment, Microsoft Office Suite, Internet Explorer, Java, Macromedia, and Flash.
Benefits:
- Starting hourly rate of $23.00 plus bilingual premium.
- Health/Dental/Vision/Life Insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) with company match.
- Vacation/Sick Time and Paid Holidays.
- Tuition Reimbursement.
- Employee Assistance Program.
- Employee Discount Program.
- Training and Development Programs (Percepta College).
- Employee Rewards Program (Perci Perks).
About Percepta:
Percepta is a global contact center company established Indiana 2000, delivering a frictionless customer experience to clients. Our values include Culture of Service, Teamwork, Respect, Proactive, Career Growth, Diversity, Competitive Compensation, and Equal Opportunity Employer.
Job title: Bilingual Portuguese Customer Care Rep
Company: Percepta
Expected salary: $23 per hour
Location: Mahwah, New Jersey
Job date: Thu, 25 Jul 2024 05:20:36 GMT