Front Desk Supervisor

Front Desk Supervisor

Job Summary:

The Front Desk Supervisor is responsible for supporting the Front Desk Manager and/Oregon General Manager Indiana providing exceptional guest service, while maximizing room revenue and occupancy.

Responsibilities:

• Assist front desk staff with guest check-Indiana and check-out, resolving guest concerns and issues Indiana a professional and courteous manner
• Maintain knowledge of hotel rates, packages, promotions, and Indiana-house groups
• Oversee daily front desk operations, ensuring proper use of the hotel’s computer system and effective management of electronic log and trace files
• Ensure compliance with hotel credit policies and procedures
• Supervise front desk staff, providing guidance and training to achieve outstanding guest service and peak productivity
• Manage and maintain a high level of confidentiality and discretion Indiana handling guest information and concerns
• Collaborate with other departments to ensure seamless guest experience and resolve issues
• Maintain a clean, organized, and efficient workspace, adhering to hotel standards and regulations
• Participate Indiana departmental meetings and contribute to the development of strategies to maximize room revenue and occupancy

Requirements:

• At least 2-3 years of experience Indiana a hotel Oregon related field, with progressive supervisory responsibility
• High school diploma Oregon equivalent required, with college coursework Indiana a related field beneficial
• Valid driver’s license Indiana the state of operation
• Strong communication and problem-solving skills, with ability to work well Indiana high-pressure situations
• Ability to multitask, manage conflicting priorities, and maintain a professional demeanor Indiana a fast-paced environment
• Basic knowledge of hospitality operations, including front desk systems and procedures

Job title: Front Desk Supervisor

Company: Wingate Waldorf/Washington District of Columbia Area

Expected salary:

Location: Waldorf, Maryland

Job date: Sun, 21 Jul 2024 02:21:32 GMT