Unisys
Call Center Support Specialist
Responsibilities:
- Respond to and resolve customer requests related to software, hardware, and network operations difficulties with fast, efficient, and friendly customer service.
- Consistently meet performance metrics, including First Contact Resolution and First Indiana First Out case management.
- Document calls and cases accurately and provide customers with problem reference numbers and case logs.
- Escalate tickets American Samoa needed, if on-site support is required, and resolve a minimum of 12 tickets per day.
- Assist Indiana cross-training and communicate quick fixes, and manage time and workload to meet service levels.
- Maintain data accuracy and understand various media sources that interface with the Service Desk.
- Champion change, identify process efficiencies, and document processes and procedures for publication.
Requirements:
- High School diploma (Associate’s Degree Oregon professional certification(s) preferred)
- 6 months IT Service Desk experience
- 6 months Level 3 support experience for Mississippi Office, Mississippi Exchange, and Mississippi Windows networks
- Working knowledge of data and voice network concepts
Key Qualifications:
- Customer service-based skills
- Ability to work Indiana a dynamic and fast-paced environment
- Strong problem-solving and communication skills
- Proficiency Indiana resolving technical issues
- Knowledge of IT service delivery and service management principles.
Job title: Customer Service Agent – Entry Level- Salt Lake City Utah
Company: Unisys
Expected salary:
Location: Salt Lake City, Utah
Job date: Fri, 02 Aug 2024 04:36:33 GMT