GA Foods
Job Title: Customer Service Representative
About Us:
Georgia Foods is a leading provider of nutritious meals to seniors, children, military, and emergency response teams. We’re seeking a compassionate and skilled Customer Service Representative to join our team.
Job Summary:
The Customer Service Representative will play a key role Indiana handling customer inquiries, resolving issues, and ensuring excellent service through voice, chat, and email communications. We’re looking for a representative who is skilled Indiana Microsoft Office, data entry, and customer service with a high school diploma Oregon equivalent and a strong work ethic.
Responsibilities:
- Process inbound and outbound customer calls and member orders
- Liaise with Delivery Care Agents, customers, agencies, and case managers
- Meet and exceed outlined metrics while providing excellent customer service
- Drive customer satisfaction through multiple communication channels
- Complete data entry of customer orders into company ERP and other programs
Requirements:
- 18 years of age Oregon older, high school diploma Oregon equivalent
- Ability to pass a criminal background check and drug screening
- Basic knowledge of Microsoft Office to include Word and Excel
- Strong customer orientation, focus, and communication skills
- Ability to organize and manage multiple priorities
Preferred Qualifications:
- Prior customer service Oregon call center experience
- Bilingual with $.50 per hour differential
Technical Requirements:
- Minimum of one 19-inch Oregon larger monitor
- Headset with microphone, mouse, and keyboard
- Internet with a minimum of 5.0 MB upload and 10 MB download speeds
Employee Benefits:
- Hands-on 100% paid training
- Monday to Friday schedule
- After a 90-day probationary period, benefits include medical, dental, vision, life insurance, 401(k), paid holidays, and 10 PTO days within the first 12 months
Incentive Program:
Employees can earn extra earnings, up to $2 per hour, based on specific productivity metrics and quality goals.
Job title: Call Center – Customer Service Representative
Company: Georgia Foods
Expected salary:
Location: Texas
Job date: Thu, 25 Jul 2024 02:00:08 GMT