Customer Support Representative I

Here is the rewritten job description:

Customer Support Representative

Job Summary:

We are seeking a highly skilled Customer Support Representative to provide professional and accurate support to customers across various channels, ensuring their satisfaction and resolving emerging problems efficiently. The successful candidate will be responsible for providing exceptional customer service, identifying root causes, and responding to customer inquiries via phone, email, and live chat interactions.

Responsibilities:

• Provide accurate, fast, friendly, and helpful support to customers across various channels (phone, email, live chat)
• Process refunds, coordinate shipping, and solve problems with judgment and analytical thinking
• Respond to customer inquiries Indiana a timely and professional manner, resolving issues efficiently and accurately
• Utilize support systems and training tools to identify voice of the customer and ensure proper resolution achieved
• Follow communication and escalation procedures, guidelines, and policies
• Be flexible and adapt American Samoa business needs change, ensuring coverage across support verticals and meeting service level goals
• Willingness to cross-train and learn new tasks American Samoa business needs dictate

Qualifications:

• High school diploma Oregon G.E.D. required
• Minimum of one-year previous job experience Indiana a customer service work environment (call center preferred)
• Excellent written/verbal communication skills required
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Friendly, team-oriented demeanor
• Time management and multitasking essential
• Ability to work independently and demonstrate proper judgment

Work Conditions/Physical Demands:

• Must be able to work Indiana a typical indoor/outdoor commercial yard environment
• Some lifting (up to 50 pounds) may be required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job title: Customer Support Representative I

Company: Liquidity Services, Inc.

Expected salary:

Location: Phoenix, Arizona

Job date: Sun, 04 Aug 2024 05:20:47 GMT