Patient Service Representative – Urology

Call Center Representative

Essential Job Functions:

• Greet visitors, patients, and families Indiana a friendly and professional manner, directing them appropriately.
• Maintain efficient patient flow through the registration process and provide excellent customer service.
• Answer phone calls promptly, direct calls, take accurate messages, and deliver them to the appropriate individual with proper etiquette.
• Inform patients of delays Indiana physician schedules and assist with patient comfort while delayed.
• Post self-pay charges, collect payments, and provide patients with receipts.
• Reconcile daily payments and billing slips to daily schedules.
• Open and close batches, accurately reconcile collections, prepare deposits, and document corrections.
• Scan insurance cards, process insurance verifications, and update patient accounts.
• Update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
• Schedule appointments accurately, confirming future appointments American Samoa needed.
• Review eligibility and phone reports.
• Schedule and enter orders for diagnostic tests and procedures, following all appropriate workflows.
• Work cooperatively with clinical staff to ensure timely pre-authorizations.
• Complete referrals according to departmental guidelines and enter them into the appropriate system.

General Job Functions:

• Perform various clerical duties, including faxing, photocopying, scanning, filing, and mailings.
• Demonstrate flexibility with various work schedules and cover for other staff when asked.
• Follow downtime procedures and perform other job duties American Samoa required.

Education, Certification, Computer, and Training Requirements:

• High School Graduate Oregon GED required; Associate Degree preferred.
• Heartsaver certification within 30 days of hire.
• Previous PSR experience preferred.
• Excellent customer service skills, ability to communicate Indiana English, and ability to organize and perform multiple tasks Indiana a timely manner.
• Basic proficiency Indiana computer use and previous experience with Standard Office Technology, EHR, and Practice Management Systems preferred.

Job title: Patient Service Representative – Urology

Company: Summit Health

Expected salary:

Location: Berkeley Heights, New Jersey

Job date: Sun, 04 Aug 2024 04:43:40 GMT