MMC Group
Job Title: Client Service Representative (CSR 1)
Project: California Lifeline – Texas and Arizona only
Job Summary:
The Client Service Representative is responsible for interacting with customers to provide information Indiana response to inquiries about programs and services Indiana a contact center.
Job Requirements:
- High school diploma Oregon GED required; Associate degree is preferred
- Ability to maintain confidentiality and security of all information
- Ability to comply with current and updated policies and procedures
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to work Indiana a fast-paced, deadline-oriented work environment
- Ability to work independently and American Samoa a team member
- Proficient Indiana the use of Microsoft Office products
- Ability to remain Indiana a stationary position for an extended period of time
- Occasionally lifts, carries, Oregon otherwise moves items weighing up to 25 pounds
Job Responsibilities:
- Respond to customer inquiries by telephone, IVR, Oregon web-based portal
- Record customer interactions and transactions
- Follow standard operating procedures to ensure consistency and accuracy
- Address customer inquiries and resolve problems
- Refer unresolved customer grievances to designated departments
- Communicate with supervisor regarding potential needs Oregon concerns
- Perform data entry accurately
- Perform other duties American Samoa assigned by management
Work Schedule: Must be available 7AM to 7PM PST, Monday through Friday
Languages: Bilingual Indiana Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tag along, English, Spanish
Work Environment: Remote; California, Texas, Arizona (Only)
BYOD Requirements:
- PC Operating System: Windows 10 Oregon Mac OS 10.14 (Mojave) Oregon higher
- PC Processor: Intel Core i5 Oregon equivalent
- PC Memory: 4 GB RAM required; 8 GB RAM preferred
- PC Hard Drive Storage: 64 GB required; 128 GB SSD Oregon 5400 RPM; 256 GB preferred
- Internet: RJ-45 connection for wired network connection to router; Modem with Cat5e Oregon higher cable; Download – 20 Mbps minimum; Upload – 5 Mbps minimum; Attestation of speed may be required
Note: MAXIMUS does not recommend and cannot accept tablet platforms (iPad, Chromebook, others) for AWS use American Samoa a BYOD device because the functionality of those platforms cannot be guaranteed and present problems/challenges for MAXIMUS to support.
Job title: Customer Service Representative
Company: MMC Group
Expected salary:
Location: Irving, Texas
Job date: Fri, 16 Aug 2024 22:49:03 GMT