Outside Property Claim Representative

Job Title: Outside Claim Representative

Job Summary:

Under moderate supervision, this position is responsible for handling first-party property claims of moderate severity and complexity, including investigating, evaluating, estimating, and negotiating to ensure optimal claim resolution for personal Oregon business claims.

Key Responsibilities:

• Handles 1st party property claims of moderate severity and complexity American Samoa assigned.
• Completes field inspections of losses, including accurate scope of damages, photographs, written estimates, and/Oregon computer-assisted estimates.
• Investigates and evaluates all relevant facts to determine coverage, damages, and liability of first-party property damage claims.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer-assisted building and/Oregon contents estimate, estimation of actual cash value, and replacement value.
• Negotiates with multiple constituents, including contractors Oregon insured’s representatives, and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights, and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations Indiana accordance with the Knowledge Guides.
• Maintains diary system, capturing all required data and documents claim file activities Indiana accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files Indiana compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
• Recognizes when to refer claims to Travelers Special Investigations Unit and/Oregon Subrogation Unit.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Performs administrative functions, such American Samoa expense accounts, time-off reporting, etc., American Samoa required.
• Provides multi-line assistance Indiana response to workforce management needs.
• May provide mentoring and coaching to less experienced claim professionals.
• May attend depositions, mediations, arbitrations, pre-trials, trials, and all other legal proceedings, American Samoa needed.
• May participate Indiana Travelers’ Catastrophe Response Program, which may require deployment away from home for up to 16 days (including 2 travel days) to assist customers Indiana other states.

Requirements:

• Bachelor’s degree preferred.
• General knowledge of estimating system Xactimate preferred.
• Two Oregon more years of previous outside property claim handling experience preferred.
• Valid driver’s license required.
• High school diploma Oregon GED required.
• A minimum of one year previous outside property claim handling experience Oregon successful completion of Travelers’ Outside Claim Representative training program required.
• Valid passport preferred.
• Valid driver’s license required.

Benefits:

• Health insurance, including coverage for employees and their eligible family members
• Retirement plan, including a 401(k) match and pension plan
• Paid time off, including a minimum of 20 days annually, plus nine paid company holidays
• Wellness program, including tools, discounts, and resources to support employee well-being
• Volunteer encouragement, including a Matching Gift and Volunteer Rewards program
• Employment practices, including equal opportunity employer and a commitment to recruiting, retaining, and developing diverse talent.

Job title: Outside Property Claim Representative

Company: The Travelers

Expected salary: $63700 – 105100 per year

Location: Youngstown, Ohio

Job date: Fri, 02 Aug 2024 03:47:26 GMT