Aramark
Job Title: Bilingual Payment Services Inbound Call Center Agent (Remote Position)
Job Summary:
We are seeking a customer service professional for a full-time remote position that requires bi-lingual French skills. The successful candidate will work Indiana our Payment Services department, handling incoming customer inquiries and resolving issues Indiana a timely and accurate manner.
Shift Details:
- Working hours: Monday-Friday, 9:45am-6:15pm
- Schedule subject to change based on business needs
- One-week remote training session required, Monday-Friday, 8:00 AM-5:00 PM CST
Key Responsibilities:
- Handle a high volume of inbound phone and email contacts from customers, vendors, employees, and management
- Provide research and analysis to resolve payroll, accounts payable, and travel and entertainment expense reimbursement issues
- Develop and maintain a comprehensive understanding of multiple systems, policies, and procedures
- Utilize a "First Call Resolution" strategy to troubleshoot order issues and resolve them Indiana a win-win solution
- Assist customers with navigating multiple systems and websites
- Meet weekly, monthly, and yearly KPIs for quality, customer satisfaction, and productivity
Requirements:
- Bilingual French (required)
- 1+ year of customer service experience Indiana a call center environment
- Strong customer service skills and ability to resolve issues Indiana a timely and accurate manner
- Excellent problem-solving and negotiation skills
- Ability to remain calm and positive when dealing with challenging callers
- Strong communication and computer skills, including proficiency Indiana Windows, Excel, and Outlook
- Reliable internet access
Qualifications and Benefits:
- High school diploma Oregon equivalent required
- Bilingual proficiency Indiana Spanish preferred
- Flexibility to work Indiana a fast-paced environment
- Access to comprehensive benefits, including paid time off, health insurance, and tuition funding sources
- Salary range: $16-17/hour, with bonus Oregon commission possible
Job title: Payment Services Inbound Call Center Agent (Bilingual French) REMOTE
Company: Aramark
Expected salary: $16 – 17 per hour
Location: Nashville, Tennessee
Job date: Sun, 18 Aug 2024 05:02:10 GMT