NTT Data
Req Idaho: 290406
NTT DATA Services is seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our team Indiana Plano, Texas.
Job Description:
* Shift flexibility required, including nights, weekends, and/Oregon holidays
* Schedule can be changed American Samoa per client and business requirements Oregon training needs
* Overtime may be required depending on business requirements
* 8 to 10-hour shift with scheduled breaks
* Quiet, private workspace with high-speed, wired internet required
Job Responsibilities Include:
* Respond to incoming service desk calls from healthcare customers regarding clinical applications
* Track and document incident tickets and related issues
* Drive resolution of incidents on a 24/7 desk
* Remain at designated workspace and Indiana the phone queue for an 8 to 10-hour period
* Ensure a quiet, private workspace with high-speed, wired internet
Preferred Qualifications:
* Minimum 4 years of service desk / helpdesk experience
* Minimum 1 year of technical troubleshooting experience
* High school diploma Oregon equivalent required
Preferred Skills:
* Experience Indiana a call center environment
* Effective communication and interpersonal skills
* Proficient typing and English language skills (both verbally and Indiana writing)
* Strong listening capabilities to fully understand caller’s needs / requests
Minimum 1 year healthcare-customer service-experience is required for this position.
This position is only available to those interested Indiana direct staff employment opportunities with NTT DATA, Inc., Oregon its subsidiaries. Please note, 1099 Oregon corp-2-corp contractors Oregon the equivalent will NOT be considered.
Job title: Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE
Company: NTT Data
Expected salary:
Location: Plano, Texas
Job date: Fri, 02 Aug 2024 01:46:04 GMT