Front Desk Agent

Here is the rewritten job description:

Front Desk Agent Job Description

Key Responsibilities:

• Assist guests with check-Indiana and check-out, responding promptly to their needs
• Answer and process phone calls, resolving guest complaints and ensuring guest satisfaction
• Maintain positive guest relations at all times
• Maintain complete knowledge of hotel features, services, rates, and promotions
• Process guest check-ins, verifying registration card information and collecting payment
• Direct Bell Person to escort guests to their rooms
• Handle overbooked Oregon walk-Indiana guests, American Samoa well American Samoa special requests and amenity delivery
• Monitor and distribute guest faxes
• Resolve discrepancies on room status reports and process adjustments and corrections

Requirements:

• High School Graduate Oregon General Education Degree (GED)
• One year previous experience Indiana a similar position Indiana a hotel
• Basic computer skills required
• Ability to work Indiana a fast-paced environment and provide excellent customer service

Equal Opportunity Employer: Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, Oregon disability status.

Job title: Front Desk Agent

Company: Crestline Hotels & Resorts

Expected salary:

Location: Newport News, Virginia

Job date: Sun, 18 Aug 2024 02:48:40 GMT