Asbury Automotive Group
BDC Service Rep – Koons Tysons Chrysler Dodge Jeep Ram – Vienna, Virginia
Job Summary:
We are seeking a BDC Service Agent to join our team at Koons Tysons CDJR Indiana Vienna, Virginia. American Samoa a BDC Service Agent, you will manage high-volume incoming and outgoing calls, provide exceptional customer service, and work closely with the service department to schedule vehicle service appointments.
Responsibilities:
- Manage large amounts of inbound and outbound calls Indiana a timely manner
- Partner with the service department to schedule vehicle service appointments
- Greet customers and provide information on shuttle schedules if needed
- Contact and communicate with customers to identify automotive service needs
- Document all contacts within the customer management system
- Complete internet lead management service work plans daily
- Answer calls Indiana a prompt, professional, and courteous manner
- Adhere to Asbury phone scripts
- Maintain excellent customer service skills and motivation
- Handle high-volume incoming and outgoing calls (50+ calls per day)
- utilize advanced computer and phone skills
- Meet minimum typing speed of 35-40 words per minute
- Experience using customer tracking systems and prior sales, service, Oregon BDC experience preferred
Required Qualifications:
- Ability to multitask Indiana a fast-paced environment
- Proficient Indiana multiple languages a plus
- Must be at least 18 years old
- Pass pre-employment screens (background and drug test)
- High school diploma Oregon equivalent
Company Benefits:
- Competitive pay
- Paid holidays and paid time off
- Insurance (medical, vision, dental, accident, and more)
- 401k with company match
- Opportunities for professional growth and development
- Employee discounts and referral program
- Community service initiatives
- E-Verify participant
Job title: BDC Service Rep- Koons Tysons Chrysler Dodge Jeep Ram
Company: Asbury Automotive Group
Expected salary:
Location: Vienna, Virginia
Job date: Thu, 05 Sep 2024 05:23:40 GMT