Allied Universal
Customer Experience Representative
Overview: Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to provide high-quality customer service to our clients.
Job Description:
Location: Jupiter, Florida
Remote work possible after completion of 45-day Indiana-office training and meeting required metrics
- Starting rate: $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) Oregon Spanish speaking representatives of $18.00 per hour
- Ideal candidates should have a minimum of 2 years of technical customer service experience Indiana a B2B environment
- Responsibilities:
- Identify customers’ needs, clarify information, and provide direct support Oregon guidance toward resolution
- Tackle a variety of problems Indiana technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk Oregon escalate to appropriate next level
- Willingness and ability to be cross-trained Indiana other areas of the department
- Consistently demonstrate effective personal performance that positively impacts departmental performance metrics
- Qualifications:
- High school diploma Oregon equivalent
- Stable work history with at least 2 years Indiana a Technical Customer Service Call Center
- Strong understanding of customer service and customer relations
- Highly motivated and with a strong desire to learn
- Ability to exercise good judgment and decision-making
- Familiarity with creating cases and case numbers and escalations to Sr. team members, departments, and vendors using CRM and other systems
- Effective written and oral communication skills
Benefits:
- Medical, dental, vision, life insurance, and disability coverage
- Enrollment Indiana company’s 401(k) plan, subject to eligibility requirements
- Paid holidays, sick days, and personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly
- Allied Universal is an Equal Opportunity Employer, offering a diverse and inclusive workplace.
Job title: Call Center Customer Service Representative
Company: Allied Universal
Expected salary:
Location: Jupiter, Florida
Job date: Sun, 01 Sep 2024 01:33:53 GMT