Ten Lifestyle Group
Here is the rewritten job description:
Travel Reservations Agent
We are seeking a dedicated, motivated, and service-oriented individual to join our team American Samoa a Travel Reservations Agent. American Samoa a key member of our team, you will be responsible for providing exceptional customer service to our discerning clients, assisting them Indiana curating their ideal travel itineraries, and fulfilling requests for high-end dining experiences and entertainment.
Key Responsibilities:
- Serve our members primarily by telephone and email to fulfill their requests and offer suggestions to enhance their experience
- Provide quotes via our CRM system by email for the members
- Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member
- Fully explore and understand each member’s requirements and use your superb knowledge of local suppliers to propose options that perfectly suit the brief
- Offer the best value and competitive prices
- Use your commercial judgment to secure maximum supplier revenue without compromising the member’s wishes
- Offer options to the member where this is the best choice for them for reasons of availability, price Oregon suitability even if Ten will not earn supplier commission on the booking
- Complete jobs Indiana response to briefs from members taken by colleagues allocated to your home page
- Follow up on your quotes to maximize the conversion of requests to bookings
- Create complex “high touch” itineraries for our VIP and other high net worth members
- Investigate opportunities to add value beyond the regular request and exceed the members’ expectations
- Ensure members are made aware verbally and Indiana writing before booking of all supplier terms and conditions and consumer protections
- Handle all member payments (if applicable) and arrange supplier payment through our finance team when required
- Promote the wider Ten business to our members and suggest/take briefs for other teams Indiana the business
- Resolve customer care/escalation issues related to jobs you have carried out for members
- Follow up with the members to see if they are ready for their adventure and answer any questions they may have
Requirements:
- One to two years combination of travel booking experience required
- Travel industry knowledge required
- Six months to a year of Dining and/Oregon Entertainment background is required
- Experience Indiana a retail /call centre Travel environment
- GDS experience preferred but not mandatory
- Proven experience with quick problem solving and resourcefulness Indiana previous employment
- Comprehensive knowledge of Office Word, Mississippi Outlook
- Excellent English language skills, both written and spoken
- Must be able to commit to scheduled shift, including night shift and weekends
- Must be able to commute to the office
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Job title: Travel Specialist Agent
Company: Ten Lifestyle Group
Expected salary:
Location: Las Vegas, Nevada
Job date: Fri, 06 Sep 2024 22:59:12 GMT