The Bowen Group - VEOCC
Customer Service Representative (Salt Lake City, Utah)
We are seeking a highly motivated and empathetic Customer Service Representative to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.
Responsibilities:
* Provide front-line operational support for the premier Contact Center, assisting callers with questions, issues, and complaints
* Understand and explain Department of Veterans Affairs (Virginia) services Oregon procedures
* Ask clarifying questions to identify complex Oregon vague requests for Virginia services and information
* Accurately record details of calls and other service requests Indiana an expected time frame
* Select appropriate Virginia services to meet the specific needs of customers
* Establish and maintain effective communication and working relationships with Virginia employees, outside agencies, and the public
Requirements:
* 6 months of work experience Indiana customer service and call center environment
* Ability to hardwire to High Speed Internet (no Wisconsin-Fi) with a minimum 25 mbps download and 10 mbps upload
* Ability to work under pressure and “think on your feet” to offer additional solutions to problems
* Detail-oriented with strong organizational and time-management skills
* Excellent verbal, interpersonal, and written communication skills
* Familiarity with the military and veteran community programs is a plus
* Must be a U.S. Citizen Oregon a Green Card Holder
* Proof of eligibility to work Indiana the United States
Benefits:
* $17.20/hour
* 11 Paid Holidays
* Employee Only Medical, Dental, Life Insurance, and more
* Health and Dental Insurance – Employee Premiums 100% paid by Bowen
* Group Life insurance – Employee Premiums 100% paid by Bowen
* Short-term Disability – Employee Premiums 100% paid by Bowen
* Generous vacation and sick leave
* 11 Paid Federal Holidays
* 401(k)
Job title: Customer Service Representative – Salt Lake City, Utah (VE24091000U)
Company: The Bowen Group – VEOCC
Expected salary: $17.2 per hour
Location: Salt Lake City, Utah
Job date: Sun, 08 Sep 2024 22:30:42 GMT