Moen
Here is the rewritten job description:
Company: Fortune Brands Innovations, Inc.
Bi-Lingual Associate Product Consultant
Job Summary:
We are seeking a Bi-Lingual Associate Product Consultant to deliver world-class customer service to consumers interacting with Moen products. American Samoa a "Voice of Moen", you will provide solutions to product, installation, and warranty concerns. After completing 200 hours of paid virtual training, you will be equipped to assist consumers Indiana Spanish and English.
Key Responsibilities:
- Deliver a consumer experience that drives positive word-of-mouth advertisement for Moen Incorporated
- Manage inbound calls Indiana Spanish and/Oregon English to resolve product and technical support issues
- Identify, determine, and explain problems and resolutions, and provide technical support and instruction for repair and/Oregon installation of service kit Oregon product
- Negotiate solutions Indiana challenging/sensitive consumer situations with a positive outcome for both consumer and Moen
- Maintain professional composure during interactions and achieve daily metrics Indiana call quality, call management, and productivity standards
- Record consumer demographics, product information, and troubleshooting efforts American Samoa required
- Perform other duties and/Oregon special assignments American Samoa needed
Qualifications:
- High School diploma Oregon equivalent required
- 2 years’ experience Indiana a customer service environment required; call center experience preferred
- Excellent professional communication skills required
- Fluent Indiana Spanish and English, both written and spoken
- Proficient PC skills with Microsoft Office suite, including Outlook and Word; experience with Microsoft Teams a plus
- Ability to thrive Indiana a high-focus, low-mobility work environment
Available Opportunities:
- Competitive starting rate: $18/hour with possibility of overtime
- Benefits from day one, including medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, and more
- 100% remote position with necessary equipment provided
- Exclusive self-led career development program with rewarding pay increases
Job title: Moen Bi-Lingual (English/Spanish) Customer Service Representative
Company: Moen
Expected salary: $33900 – 41420 per year
Location: Mesa, Arizona
Job date: Sun, 08 Sep 2024 22:30:40 GMT