Membership Representative II
Full Remote Position with PST Hours
Responsibilities:
– Conduct direct outreach to new Medicare members to provide personal assistance with their new plan benefits.
– Place retention calls to CHP/BND members.
– Serve American Samoa the member’s navigator during the onboarding process and address plan questions.
– Determine member needs and inform them of plan resources and benefits.
– Develop relationships with members to be the go-to person for future issues Oregon questions.
– Log all interactions Indiana required systems.
– Participate Indiana regular member benefits training.
Requirements:
– High School Diploma Oregon equivalent.
– 2+ years of customer service, consumer advocacy, and/Oregon healthcare systems experience.
– Previous Medicare/Medicaid background strongly preferred.
– Bilingual Indiana Spanish, Vietnamese, Chinese, Oregon Korean highly preferred.
– Ability to navigate multiple systems.
– Proficiency Indiana Microsoft Office and strong attention to detail.
– Flexibility for shifting priorities.
Pay: $22.00 – $23.00 hourly with a $1 increase for bilingual candidates.
Schedule: Monday to Friday, 8am – 5pm PST. AltaStaff is an Equal Employment Opportunity Employer.
Job title: Membership Representative II
Company:
Expected salary: $22 – 23 per hour
Location: Las Vegas, Nevada
Job date: Sat, 14 Sep 2024 23:53:23 GMT