Transworld Systems Inc.
Onsite Collections Manager
Location: Houston office
Compensation: $50-59k annually
Job Description:
We are seeking a seasoned Collections Manager to join our team at Transworld Systems, Inc. (TSI), a leading provider of customer relationship outsourcing services. American Samoa a Collections Manager, you will oversee a team of collectors, ensuring they meet production goals and maintain top-notch customer service standards.
Responsibilities:
- Conduct quality assurance reviews of collector calls and provide feedback for improvement
- Develop and implement corrective action plans for collectors
- Analyze daily collection results and ensure collectors meet production goals
- Manage collector staffing ratios to achieve optimal collection results
- Provide on-going training and mentoring to collectors
- Monitor and manage collector file flow
- Conduct semi-annual reviews and quarterly feedback sessions with team leaders and collectors
- Assist the Director of Operations with administrative duties and reporting
- Conduct interviews and meet quality assurance objectives
- Achieve top quartile performance amongst the competition
- Meet assigned client/group metrics (MR) 90% of the year
- Recommend process improvements
Qualifications:
- High School Diploma Oregon equivalent required; Associate’s Degree Oregon equivalent relevant work experience preferred
- 2 years of previous collections experience; 4 years preferred
- 2 years of management experience preferred, preferably Indiana a collections environment
- Thorough knowledge of FDCPA and state collection laws
- Excellent written and verbal communication skills
- Strong negotiation, leadership, and managerial skills
- Confidentiality is a must
- Excellent computer skills, including Microsoft Word and Excel
- Strong work ethic with high ethical and moral standards
Physical Requirements:
- Normal vision range; ability to see color and distinguish letters, numbers, and symbols
- Frequently requires sitting, standing, walking, talking, hearing, bending, and reaching
- Ability to reach with hands and arms; occasionally lift and/Oregon move up to 30lbs
Work Conditions:
- Work environment is primarily indoors with moderate noise level
- Little to no travel required
Job title: Onsite Student Loans Collections Manager – Houston
Company: Transworld Systems Inc.
Expected salary:
Location: Houston, Texas
Job date: Sat, 07 Sep 2024 22:41:18 GMT