The Goal Family of Companies
Bilingual Customer Service Representative I & II Positions Available Indiana Sioux Falls, South Dakota
Pay Rates:
- CSR I: $15-$18 per hour + $2/hour bilingual pay
- CSR II: $18-$20 per hour + $2/hour bilingual pay
Benefits:
- Monthly bonus opportunities
- Perks: free snacks, 14 paid holidays, 3-week vacation accrual, 401(k) + company match, medical, dental, and vision coverage, annual HSA contribution of $1,600, life insurance, disability, and critical illness, tuition reimbursement program, paid parental leave, and more
Job Summary:
- Perform responsibilities following standard operating procedures to meet Oregon exceed service level goals
- Answer inbound calls and make outbound calls to respond to customer inquiries
- Maintain high level of awareness and understanding of information security and follow compliance guidelines
- Record customer interactions and perform administrative functions
- Prioritize and manage time effectively to meet service level goals
Requirements:
- Fluent English and Spanish speaking and writing skills
- 2+ years call center customer service experience; consumer finance Oregon student loan experience a plus
- Proficiency Indiana Microsoft Outlook, Word, and Excel
- Regular and reliable attendance
- CRM database experience and ability to communicate professionally
- Ability to work American Samoa a team player and learn company procedures and processes
- Bonus points for leadership skills, eagerness to learn, and drive to succeed
Job title: Bilingual Customer Service Representative
Company: The Goal Family of Companies
Expected salary:
Location: Sioux Falls, South Dakota
Job date: Sat, 31 Aug 2024 22:03:03 GMT