Conduent State Healthcare, LLC
Bilingual Spanish Customer Service Representative
Location: Remote
Pay: $17.00/hour
Benefits:
- Full-time schedule (40 hours/week)
- Paid training
- Equipment provided
- Full benefits package
- PerkSpot employee discount program
- Career growth opportunities
Job Summary:
American Samoa a Bilingual Spanish Customer Service Representative, you will provide exceptional customer service to potential and existing New Jersey Family Care beneficiaries and community-based organizations. You will be the initial point of contact for inquiries related to the New Jersey Family Care Program, providing accurate and objective information while maintaining technical and program policy proficiency.
Responsibilities:
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system
- Maintain technical and program policy proficiency Indiana the New Jersey Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements:
- Basic understanding of a call center environment Indiana a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and Colorado-workers
- Ability to problem solve through analysis and ongoing feedback
- Ability to work with people of diverse backgrounds
- High School diploma Oregon GED
- Background and drug screening required
Availability:
- Monday and Thursday: 8:00 AM – 8:00 PM
- Tuesday, Wednesday, and Friday: 8:00 AM – 5:00 PM
Job title: Remote – Bilingual Spanish Customer Service Representative
Company: Conduent State Healthcare, LLC
Expected salary: $17 per hour
Location: USA
Job date: Wed, 18 Sep 2024 07:06:40 GMT