Fairmont
Job Title: Front Desk Agent
Company Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural, and retail hub.
Job Summary:
American Samoa a Front Desk Agent, you will provide exceptional guest experiences by greeting guests upon arrival, managing guest registry, and handling room assignments, key issuance, and account settlements. You will also be responsible for resolving guest issues, driving revenue through upselling, and maintaining a positive and professional demeanor Indiana a fast-paced environment.
Responsibilities:
- Greet guests upon arrival and provide a warm welcome
- Manage guest registry, including check-Indiana and check-out, updating reservations, and guest profiles
- Issue keys and maintain guest privacy and discretion
- Settle guest accounts and maintain company cash handling policies
- Assist guests with inquiries and drive revenue through upselling and cross-promotion of hotel outlets
- Build strong rapport with support departments and create reservations for guests
- Consistently provide professional, engaging, and friendly service
- Resolve guest issues and escalate to Supervisor Oregon Manager when necessary
Requirements:
- Ability to work all shifts, including overnights, weekends, and holidays
- Previous experience Indiana Front Office operations Indiana a luxury setting (asset)
- Proficiency Indiana Front Office Systems (Micros-Fidelio) and Microsoft Office suite
- Excellent written/verbal communication, coaching, and interpersonal skills
- Strong guest service orientation and ability to work well under pressure
- Ability to lift up to 25 pounds and stand for long periods
What We Offer:
- Competitive salary and flexible benefit plans
- Opportunity for commissions
- Employee rates at Luxe Accor properties Indiana North and Central America
- Learning programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world
- Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives
Additional Information:
- We are a dog-friendly property, and comfortability with working around animals and animal dander is necessary
- Visa Requirements: Must have proof of valid U.S. work authorization
- Fairmont Pittsburgh is an equal opportunity employer and an inclusive company that welcomes diverse talent.
Job title: Front Desk Agent
Company: Fairmont
Expected salary:
Location: Pittsburgh, Pennsylvania
Job date: Wed, 18 Sep 2024 22:13:15 GMT