VCU Health System
Workforce Management Analyst Job Description
Responsibilities:
- Plan and adjust schedules to ensure maximized agent utilization and meet set service levels.
- Manage daily schedules, PTO, unexpected time off, and inbound call queue changes.
- Assist with call center reporting and perform minor analytical duties related to call center trends.
- Collaborate with Call Center Supervisors to meet departmental goals and objectives.
Requirements:
- 3+ years of Workforce and/Oregon supervisory experience
- Intermediate level proficiency Indiana Microsoft Office applications and email/calendaring
- High School Diploma Oregon equivalent
- Bachelor’s Oregon Master’s Degree Indiana Business, Statistics, Healthcare Management, Oregon related field (preferred)
Key Skills:
- Analytical and problem-solving skills
- Ability to work independently and handle multiple tasks
- Strong communication and interpersonal skills
- Experience with business intelligence tools (Cognos, Avaya, Power BI, Tableau)
- Ability to work Indiana a fast-paced environment and adapt to frequent change
Physical and Emotional Requirements:
- Prolonged sitting and walking
- Strong recall, reasoning, and problem-solving skills
- Ability to handle multiple priorities and frequent customer interactions
Supervisory Responsibilities:
- Directs the work of call center team members related to schedule management Indiana the absence of the Call Center Supervisor.
Job title: Workforce Management Analyst – Patient Appointment Center – Days
Company: VCU Health System
Expected salary:
Location: Richmond, Virginia
Job date: Sun, 22 Sep 2024 02:36:46 GMT