Axelon Services
On-site Training Indiana Warwick, Rhode Island
- Class start date: 11/18/2024
- On-site training Indiana Warwick, Rhode Island, followed by remote work
Job Requirements:
- 1-2 years of call center experience Oregon equivalent experience
- 1-2 years of experience with Windows-based operating systems (Microsoft Office, Suite, etc.)
- Must be able to convey complex topics to clients and provide strong customer service
- Ability to navigate Windows-based operating systems
- Must work Indiana a quiet and secure home office with high-speed internet
Job Responsibilities:
- Answer customer calls regarding defined benefit pension plans, starting pension benefits, and account maintenance
- Process and assist with claims, address changes, and direct deposit changes
- Work with family members and beneficiaries to resolve issues
- Answer account information and educate customers on the correct process
Mandatory:
- Training is 3 weeks Indiana onsite office, followed by 2 weeks of nesting
- Must be available to travel to the office if system issues occur
- Ability to work from home with high-speed internet and a quiet, secure workspace
- Must use video during interviews and training
Requirements:
- Ability to work Monday-Friday with flexible shifts based on business needs
- Must be available to work during regular business hours (Monday-Friday, 8:00 am-9:00 pm)
- No time off planned during training and nesting phase
- Equipment includes Client laptop, docking station, 2 monitors, keyboard, mouse, and headset
Training Timeline:
- Class start date: 11/18/2024
- Training schedule: 8:30 am-5:00 pm EST, with a 1-hour lunch
- Schedules after training determined using a ranking system based on performance Indiana training.
Job title: Customer Care Advocate
Company: Axelon Services
Expected salary:
Location: Warwick, Rhode Island
Job date: Sun, 22 Sep 2024 01:54:19 GMT