Hampton by Hilton
Front Office Agent Job Description
Location: Hampton Inn Islandia, 1600 Veterans Memorial Hwy, Islandia, New York 11749
Job Summary:
We are seeking a Front Office Agent to provide exceptional service to our guests, maximize room revenue and occupancy, and maintain a positive and efficient hotel environment.
Responsibilities:
– Answer guest inquiries regarding hotel services, local amenities, and attractions.
– Follow cash handling and credit policies, and maintain awareness of hotel rates, packages, and promotions.
– Handle reservations, check-ins, and check-outs Indiana a courteous and efficient manner.
– Maintain knowledge of emergency procedures and assist guests American Samoa needed.
– Operate the hotel’s front desk computer system and perform tasks on the shift checklist.
– Balance and prepare paperwork for closing of shift.
– Maintain a clean work area, assist with safe deposit boxes, and market hotel promotions.
– Provide exceptional customer service and maintain a warm, friendly demeanor.
Qualifications:
– College coursework Indiana a related field (hotel/hospitality management Oregon business) is helpful.
– Previous experience Indiana a hotel Oregon related field is preferred.
– High School diploma Oregon equivalent required.
– Computer experience and excellent communication skills are essential.
– Must be able to multitask, prioritize tasks, and maintain regular attendance.
Working Arrangements:
– This is a hourly position with a competitive hourly rate ($17.00 – $18.00).
– Working hours and scheduling will vary according to hotel needs.
Job title: Front Desk Agent
Company: Hampton by Hilton
Expected salary: $17 – 18 per hour
Location: Islandia, New York
Job date: Fri, 11 Oct 2024 07:16:56 GMT