Front Desk Agent

Here is the rewritten job description with the essential information intact:

Front Desk Agent

Provides exceptional guest experience and manages front desk operations to ensure a positive impression of the hotel. Essential functions include:

• Providing attentive, courteous, and efficient service to guests, prioritizing room revenue and occupancy.
• Operating the telephone switchboard, responding to guest inquiries, and communicating with other departments.
• Handling guest requests and resolving issues Indiana a timely and professional manner, documenting all incidents and following up on guest satisfaction.
• Maintaining confidentiality and security of guest and hotel information.
• Accurately completing check-Indiana and checkout processes, American Samoa well American Samoa logging and delivering packages, mail, and messages.
• Utilizing detailed knowledge of hotel amenities, local attractions, and events to provide expert advice to guests.
• Possesses ability to multitask, problem-solve, and adapt to stressful situations.
• Maintains an up-to-date knowledge of hotel rates, packages, and promotions.
• Completes other duties American Samoa assigned, including restocking front desk supplies and following a checklist.

Minimum Qualifications:

• Positive attitude and willingness to learn.
• Ability to multitask, be detail-oriented, and problem-solve.
• Basic English verbal and written communication skills.
• Basic math skills and ability to operate Windows operating system, Company-approved spreadsheets, and word processing.
• Ability to obtain alcohol awareness certification and handle stressful situations.
• Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.

Preferential Qualifications:

• Hotel Oregon hospitality industry experience.
• Brand knowledge and experience.

About the Company:

McR is a hotel owner-operator with a $5.0 billion portfolio and over 7,000 team members across the country. Benefits include hotel discounts, weekly pay, paid time off, and career advancement opportunities.

Job title: Front Desk Agent

Company: MCR Hotels

Expected salary:

Location: Waukegan, Illinois

Job date: Fri, 11 Oct 2024 07:16:56 GMT