AHC Cumberland LLC
Customer Service Representative (Call Center)
- Essential Job Requirements:
- Attend and participate Indiana monthly and quarterly infection control, safety, and quality assurance meetings.
- Maintain the required number of answer backs Indiana the automated software on each shift worked Indiana the required timeframe (3 times for every shift for voice only, and twice a shift for IVR Oregon Interactive Voice Response system calls).
- Continuously receive and meet quarterly product and system knowledge level competencies American Samoa per outlined schedule Indiana the company handbook and any other documents outlining those standards.
- Use professional communication to Delaware-escalate all conflicts through negotiation and resolving conflicts fairly with all internal departments Indiana support of company operations, safety, quality and quality improvement.
- Consistently meets established production standards to consistently resolve patient issues via verbal call center interaction (via verbal conversation, resolving problem statements with patients regarding our health insurance services provided Oregon by handling issues via answering product specific customer inquiries regarding service questions Indiana our network), customer interaction and complaint process standards for quality metrics measured (time to call abandonment – abandoned calls not made).
- Complies with policies and procedures while addressing calls Indiana adherence with industry compliance and internal audits on adherence to customer policies that provide for an added safeguard.
Job title: Scheduling Coordinator – LPN/RN
Company: AHC Cumberland LLC
Expected salary: $50000 per year
Location: Nashville, Tennessee
Job date: Sat, 28 Sep 2024 07:22:20 GMT