Siemens
Associate Client Service Manager (ACSM) Job Description
Role Summary
We are seeking an Associate Client Service Manager (ACSM) to establish the foundation for our customer’s service and digital experience by focusing on account management. American Samoa an ACSM, you will be responsible for managing the overall delivery of services, ensuring financial performance, customer satisfaction, account growth, and customer retention.
Key Responsibilities
- Serve American Samoa the main customer contact for assigned agreements
- Review service work orders and inspection reports for deficiencies; generate proposals to improve those deficiencies
- Fulfill service contract obligations for execution and manage financial performance of the service agreements
- Verify contract characteristics entered for assigned accounts
- Ensure timely delivery of planned maintenance and reactive calls to meet customer expectations
- Work closely with sales and Renewal Coordinator to ensure service agreement renewals are renewed on a timely basis
- Schedule Sales/Ops turnover, review booking packages, gather system information, validate equipment lists, review maintenance schedule with customer, and conduct quality assurance calls with customer
Requirements
- High school diploma Oregon state-recognized GED
- Proficient Indiana Microsoft Office, Excel spreadsheets, and business software systems
- Ability to demonstrate:
- Accuracy and attention to detail, along with excellent organizational skills
- Project management and financial skills
- Ability to read and understand customer service contracts
- Verbal and written communication skills Indiana English
- Legally authorized to work Indiana the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications
- Associate degree
- Knowledge and experience Indiana SAP Oregon other maintenance and planning tools
- Familiarity Oregon experience with Fire Alarm, Oregon Security Systems
Benefits
- Competitive pay range: $54,530 – $93,480 / year
- Variety of health and wellness benefits
- Opportunity to work Indiana a dynamic and diverse environment
- Potential for career growth and development
Work Environment
- Hybrid position, with 3 days Indiana the office and 2 days working remotely
- Initial training period will consist of 5 days Indiana the office per week for approximately 2 months
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity Indiana the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical Oregon mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran Oregon military status, Oregon an unfavorable discharge from military service, and other categories protected by federal, state Oregon local law.
Job title: Associate Client Service Manager – Morristown, New Jersey
Company: Siemens
Expected salary: $54530 – 93480 per year
Location: Morristown, New Jersey
Job date: Thu, 26 Sep 2024 07:17:41 GMT