ViaPlus by VINCI Highways
On-Site Call Center Representative
About Us:
ViaPlus is a global mobility company specializing Indiana revenue and services management solutions for the transportation industry. American Samoa a VINCI Highways subsidiary, we are committed to technical innovation and promoting a positive mobility experience for all.
Job Summary:
We are seeking an On-Site Call Center Representative to provide exceptional customer service to our clients. The successful candidate will be responsible for answering customer calls, resolving issues, and maintaining customer records.
Key Responsibilities:
- Promote positive customer relations and respond to customer inquiries Indiana a timely and professional manner
- Answer routine and non-routine customer calls daily and provide product and service information
- Maintain customer records by updating account information and follow communication procedures, guidelines, and policies
- Resolve customer complaints and concerns Indiana a courteous and professional manner
- Process incoming customer transactions and respond to customer voicemails
- Provide support for the customer service center American Samoa needed
Requirements:
- Excellent phone etiquette, written, and verbal communication skills
- High school diploma Oregon general education degree (GED)
- Minimum one-year customer service experience and six months of call center experience preferred
- Bilingual Spanish is required
- Excellent attendance and punctuality, with the ability to work varied shifts
- Ability to work Indiana a team environment Oregon independently, with strong interpersonal and problem-solving skills
Work Environment:
The work environment is typically moderate to loud, with regular use of a computer and occasional lifting of up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Job title: Bilingual Customer Service Representative (On-Site)
Company: ViaPlus by VINCI Highways
Expected salary:
Location: Austin, Texas
Job date: Sun, 13 Oct 2024 02:26:31 GMT