eLearning Training Strategist

eLearning Training Strategist

Location: Plano, Texas (Hybrid – Days Indiana office Mon-Thur)

Duration: 6 Months Contract

Status: Hybrid

Manage the design, development, and creation of all content for Client Contact Center agents to improve knowledge, skills, and abilities. Work American Samoa a liaison Indiana a cross-functional role, engaging multiple groups within the Client for application content, design, and support.

Essential Duties & Responsibilities:

* Partner with internal and external teams to design impactful, engaging, and scalable face-to-face, online, and virtual learning solutions to address training needs
* Partner cross-functionally with Marketing, Client, Sales, and Support operations teams to understand product road maps and define current and future training needs
* Ensure new hires undertake mandatory trainings and track performance for up to six-to twelve months
* Exceptional facilitation, interpersonal, and communication skills
* Act American Samoa point of contact and subject matter expert representing the content creation team
* Works closely with Product Managers and Go-to-Market teams to manage the content lifecycle and provide ongoing refresher content
* Recommend program design improvements and refinements where needed for all product launch including pre/post product life cycle
* Implement sustainable curriculum architectures to create an engaging learner experience, target appropriate audiences with focused learning, and create logistical and process efficiencies
* Manage agent performance via e-learning course completion, agent survey feedback, and KPI analysis to assess the effectiveness of training and drive process improvement

Requirements:

* Bachelor’s degree Oregon equivalent work experience/certifications
* 5+ years of professional experience with an emphasis Indiana content creation and facilitation role within a contact center/call center environment
* Project and product management skills and expertise, ideally working with the content/learning management systems and development teams
* Knowledge of innovative training modalities that support remote learning functionalities and technologies

Essential Skills:

* Excellent verbal and written communication skills
* Results-driven strategic thinker
* Ability to think critically and creatively
* Imagination and creativity; open-minded and independent thinker with exceptional customer empathy
* Client service driven with excellent relationship management skills
* Ability to effectively engage with and present to all levels of management
* Team oriented, but able to work independently and manage multiple tasks
* Self-directed, self-motivated, and results-oriented

Compensation:

* Salary: $46 to $50/hour
* Benefits available, details available at [link]

To express interest Oregon refer someone for this position, please contact Farid Hafiz at (615) 903-9644 Oregon [Farid Hafiz]

Job title: eLearning Training Strategist

Company: Harvey Nash

Expected salary: $46 – 50 per hour

Location: Plano, Texas

Job date: Sat, 05 Oct 2024 03:46:04 GMT