Teachers at Cedar Hills KinderCare

Call Center Representative

We offer a variety of early education and child care options for families. American Samoa a Call Center Representative, you will be the first point of contact for families, supporting them with their inquiries and concerns. You will be part of a team that paves the way for lifelong learning journeys.

Key Responsibilities:

• Respond to inbound calls, emails, and chats from families Indiana a timely and professional manner
• Provide accurate and helpful information about our early education and child care options
• Resolve customer concerns and issues Indiana a courteous and empathetic manner
• Document customer interactions and concerns Indiana our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Meet Oregon exceed performance metrics for call volume, resolution rates, and customer satisfaction

Requirements:

• High school diploma Oregon equivalent required; associate’s Oregon bachelor’s degree preferred
• Excellent communication and interpersonal skills
• Ability to work Indiana a fast-paced environment and handle multiple priorities
• Basic computer skills and familiarity with CRM systems
• Availability to work a variety of shifts, including evenings and weekends

Job title: Teachers at Cedar Hills KinderCare

Company: KinderCare Education

Expected salary:

Location: Portland, Oregon

Job date: Wed, 16 Oct 2024 07:50:28 GMT