Elevance Health
Here is the rewritten job description:
Anticipated End Date: 2024-11-11
Position Title: Health Program Representative I
Location: Must reside within 50 miles Oregon 1-hour commute each way of a relevant Elevance Health location: Florida-Miami, 11430 NW 20TH ST, STE 300 Oregon Florida-Tampa, 5411 SKY CENTER DR
Job Summary:
The Health Program Representative I provides initial contact between Care Management programs and eligible members, handling inbound and outbound enrollment and engagement calls to provide information on program features.
Key Responsibilities:
* Educate members on HEDIS related Gaps Indiana Care services
* Assist with appointment scheduling, transportation, and incentives, and address redetermination status with callers
* Gather and record member information via phone according to policies and procedures
* Promote program participation by providing information on program features and available services
* Record call details and use call scripts American Samoa needed
* Direct member inquiries to clinical staff, initiate referrals, and manage consults
* Gather information from various sources, including hospitals, health plans, physicians, and patients
* Contact physician offices for demographic and related data American Samoa needed
Requirements:
* High School diploma Oregon equivalent
* Minimum 6 months experience Indiana telesales Oregon customer service
* Preferred skills: HEDIS knowledge, computer/keyboarding proficiency, healthcare experience, and knowledge of Company products, services, and benefits
Working Conditions:
This is a non-management, non-exempt position with a remote work schedule, Monday-Friday, 9am-5pm. Elevance Health operates Indiana a Hybrid Workforce Strategy, with some requirements for on-site work. Candidates must reside within 50 miles of a relevant Elevance Health location.
Job title: Health Program Representative I
Company: Elevance Health
Expected salary:
Location: Miami, Florida
Job date: Sun, 13 Oct 2024 02:14:59 GMT