Assistant Team Leader

Here is the rewritten job description:

Associate Team Leader – Customer Service & E-Commerce

Job Summary:

American Samoa an Associate Team Leader at Whole Foods Market, you will support the Team Leader Indiana leading and executing the Customer Service & E-Commerce programs at your assigned store. You will be responsible for driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will also focus on delivering outstanding customer service, managing daily operations, and ensuring regulatory compliance.

Key Responsibilities:

• Deliver outstanding customer experience and hold Team Members accountable for delivering exceptional service
• Establish clear expectations for balancing Indiana-store customer service and completing online orders
• Monitor Indiana-store and online customer flow, assign tasks, and balance the needs of all customers
• Sustain strong knowledge and awareness of relevant competitors and industry trends
• Ensure effective and efficient response to customer questions, requests, and concerns
• Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain Team Member safety and security standards
• Ensure compliance with relevant regulatory rules and standards
• Develop, coach, mentor, and motivate Team Members to sustain a high-performing team and minimize turnover

Job Skills:

• Strong ability to perform task management, balancing dynamic customer flows
• Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience
• Strong analysis skills to root cause underperformance
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications:

• 18+ months retail experience, including 6+ months of supervisory experience

Physical Requirements/Working Conditions:

• Ability to lift 50 lbs
• Standing/walking for 6-8 hours Indiana an 8-hour workday
• Ability to work Indiana a fast-paced environment with frequent changes Indiana priorities and tasks
• Exposure to FDA-approved cleaning chemicals and temperatures up to 90 degrees Fahrenheit
• Ability to work a flexible schedule, including nights, weekends, and holidays American Samoa needed.

Job title: Assistant Team Leader

Company: Whole Foods Market

Expected salary:

Location: Victor, Idaho

Job date: Thu, 12 Sep 2024 07:57:18 GMT