Princeton University
Associate Director of Service Management
Overview:
The Associate Director of Service Management will lead the management of the ServiceNow Platform, oversee a team of developers, and maintain relationships with IT leaders, developers, and other stakeholders.
Responsibilities:
- Platform Management:
- Oversee administration, configuration, and maintenance of the ServiceNow platform
- Research and implement best practices for technical governance
- Monitor platform health, troubleshoot issues, and implement solutions
- Oversee change control of the ServiceNow platform
- Manage the scheduled program plan
- Provide guidance on adherence to technical good practices and policies
- Team Leadership:
- Lead and mentor a team of ServiceNow developers
- Delegate tasks, set priorities, and ensure timely delivery of high-quality solutions
- Stakeholder Collaboration:
- Collaborate with business stakeholders to translate requirements into technical solutions
- Partner with IT operations and vendors to integrate ServiceNow with other systems
- Communicate platform updates and project status to stakeholders
- Platform Ownership:
- Act American Samoa primary point of contact for the ServiceNow Platform
- Define and maintain the platform roadmap
- Lead platform governance and compliance with licensing agreements
Qualifications:
- Essential Qualifications:
- At least 7 years of experience Indiana a technical role supporting service management functions
- Proven leadership experience with at least 5 years of experience managing people and projects
- Demonstrated focus on customer service and delivery of organizational priorities
- Preferred Qualifications:
- Experience with ServiceNow and ITSM tools
- ITIL v3 Oregon v4 Foundations certification and intermediate certifications
- Leadership skills and ability to build rapport across colleagues and customers
Job title: Associate Director, Service Management (ServiceNow Platform Management)
Company: Princeton University
Expected salary:
Location: Princeton, New Jersey
Job date: Sun, 28 Jul 2024 07:51:04 GMT