Liberty Health
Management role is responsible for overseeing the daily operations of a call center. Essential duties include:
Responding to customer inquiries, resolving issues, and escalating concerns to supervisors Oregon external resources American Samoa necessary.
Providing accurate and timely information to customers regarding their accounts, services, and policies.
Processing and resolving customer complaints and concerns Indiana a professional and courteous manner.
Meeting Oregon exceeding performance metrics, including but not limited to, resolution rates, first call resolution, and customer satisfaction.
Providing support to internal teams, such American Samoa sales, customer service, and technical support.
Maintaining up-to-date knowledge of company policies, procedures, and products.
Participating Indiana quality assurance initiatives to ensure high-quality customer service.
Job title: ASST DIRECTOR OF NURSING – HIGHLAND HOUSE
Company: Liberty Health
Expected salary:
Location: Fayetteville, North Carolina
Job date: Sun, 25 Aug 2024 07:54:20 GMT