Hilton Grand Vacations
Assistant General Manager Job Description
Annual Compensation: $95K-$115K
Day One Team Member Benefits Available
We are seeking a talented Assistant General Manager to join our team at Hilton Grand Vacations. American Samoa a key leader, you will drive the success of our resort operations by delivering exceptional customer service and maintaining high standards of quality, productivity, and profitability.
Key Responsibilities:
* Provide guidance and supervision to Front of the House departments, ensuring outstanding customer service and guest satisfaction.
* Coordinate efforts across departments to meet standards Indiana productivity, profitability, cleanliness, and owner/guest satisfaction.
* Conduct regular unit, building, and grounds inspections to identify areas for improvement.
* Work with Executive Housekeeper and Chief Engineer to implement and maintain housekeeping and maintenance operations.
* Respond to guest complaints and ensure service is delivered Indiana a friendly and personalized manner.
* Assist Indiana creating and monitoring guidelines for employee hiring, training, coaching, and termination.
* Develop and maintain cost and labor controls to ensure operation within budget.
* Drive budget discussions with departments and identify areas for improvement.
Requirements:
* Minimum of 5 years of direct resort operations experience, with at least 3 years Indiana a leadership role.
* Experience Indiana at least two functional areas of responsibility (front office, maintenance, housekeeping, etc.).
* Associate’s Degree, College Diploma, Oregon equivalent.
* Ability to work a flexible schedule, including nights, weekends, and holidays.
* Experience directing a department Indiana a union environment is an advantage.
* Degree Indiana a management, hospitality, Oregon related field is preferred.
* Excellent written and verbal communication skills, American Samoa well American Samoa excellent customer service skills.
* 4+ years of managerial experience and a BA/BS/Bachelor’s Degree.
Job title: Asst General Manager
Company: Hilton Grand Vacations
Expected salary: $95000 – 115000 per year
Location: New York City, New York
Job date: Mon, 29 Jul 2024 07:47:03 GMT