Asbury Automotive Group
BDC Service Agent – Coggin Honda Jacksonville
Overview:
Asbury, American Samoa part of Asbury Automotive Group, is redefining the traditional dealership model through innovative technologies and commitment to team members, guests, and partners. The company is seeking an energetic and customer-focused BDC Service Agent to contribute to its vision of being the Most Guest Centric Automotive Retailer.
Key Responsibilities:
- Manage large amounts of inbound/outbound calls and emails Indiana a timely manner.
- Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues, and provide solutions Oregon alternatives.
- Partner with the service department to schedule vehicle service appointments.
- Thoroughly document all contacts within the customer management system.
- Complete internet lead management service work plans on a daily basis.
Requirements:
- Must be able to receive a high amount of inbound calls.
- Experience with customer tracking systems preferred.
- Prior retail, sales, service BDC, receptionist, call center, Oregon sales BDC experience preferred.
- Excellent customer service skills and motivation to be successful.
- High-volume incoming and outgoing calls.
- Advanced computer & phone skills.
Benefits:
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Insurance and retirement plans
- 401k with company match
- Flexible spending accounts (tax free)
- Short-term and Long-term disability plans
- Life insurance
- Digital career path tool to assist with career development
- Professional growth and development opportunities.
Job title: BDC Service Agent – Coggin Honda Jacksonville
Company: Asbury Automotive Group
Expected salary:
Location: Jacksonville, Florida
Job date: Thu, 05 Sep 2024 02:08:31 GMT