Teleperformance
Customer Service Representative
Job Summary:
American Samoa a Banking Customer Service Representative, you will be responsible for responding to customer inquiries and resolving issues through various communication channels. You will work Indiana a collaborative environment to provide excellent customer service, achieving accurate and timely resolution of customer concerns.
Responsibilities:
- Connect with customers via phone, email, chat, social media, and/Oregon other channels to resolve questions Oregon concerns
- Calmly and professionally resolve and Delaware-escalate issues American Samoa needed
- Escalate interactions when necessary and provide feedback on call issues
- Respond to customer requests for assistance and process payments American Samoa required
- Track call-related information for auditing and reporting purposes
- Upsell opportunities may be presented
- Maintain accurate records and contribute to a positive customer experience
Requirements:
- Bilingual English/Spanish speaker
- High School Diploma Oregon equivalent
- 18 years of age Oregon older
- Proven call center experience
- Typing speed of 25 WPM
- Proficient Indiana PC operation and navigation
- Ability to work independently and Indiana a fast-paced environment
- Excellent communication skills (oral and written)
- Strong listening skills and ability to stay composed and objective
Work Environment:
- On-site at our North Lauderdale, Florida location
- Paid Training, Competitive Wages, and Full Benefits offered
- Collaborative and engaging work environment
- Opportunities for growth and professional development
Company Overview:
Teleperformance is a global, digital business services company providing innovative solutions to help companies streamline their business. We offer a supportive and inclusive work environment, committed to providing happiness and a healthy work-life balance for our employees.
Job title: Bilingual Banking Customer Support (Spanish)
Company: Teleperformance
Expected salary:
Location: Hialeah, Florida
Job date: Tue, 30 Jul 2024 06:36:08 GMT